The Eastern New Mexico News - Serving Clovis, Portales and the Surrounding Communities

Presbyterian provides info on mailing errors


December 2, 2020

Presbyterian Health Plan announced last week it began mailing letters to some of its health plan members about a misdirected mailing that occurred Oct. 1.

At that time, it discovered a letter had been sent to some members under their name but with a different member’s address.

The letter contained member names, reminders about recommended health screenings for managing their healthcare treatment and contact information for care coordination.

The mailing did not involve Social Security numbers, financial or credit card information or any information contained in medical systems or any other health information.

Presbyterian stated in a news release it is not aware of any improper or attempted use or disclosure of health screening information.

It recommended that potentially affected individuals review the statements they receive from their health plan and health care providers. If there are services the individual did not receive, he or she should contact the health plan or provider(s) immediately.

For any additional questions, any potentially affected individuals can call 833-905-3234 from 7 a.m. to 7 p.m. Mountain time Monday through Friday.

Presbyterian stated it has taken corrective action to prevent to ensure this type of misdirected mailing error does not occur in the future.

Presbyterian Healthcare Services is a locally owned, not-for-profit healthcare system of nine hospitals, including Plains Regional Medical Center in Clovis.


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