Services answers frequently asked questions

27th Services Squadron

Question 1:What are the main objectives of the Air Force Club Membership Card Program?

Answer: The program has four main objectives:

1) combine a limited-use club membership card (Proprietary club membership card) with a broad-use charge card (MasterCard club membership card) to give members added value.

2) provide a standardized charge system for all club customers throughout the Air Force.

3) generate operational cost savings through elimination of in-house account billings and collections.

4) create a stronger business-based environment for generating additional revenue.

Question 2: What does the Air Force club membership card offer members?

Answer: There are many benefits and advantages with the Air Force club membership card that were not available with the old “Red, White or Blue” cards. Some of these benefits are: the ability to transfer membership during permanent change of station moves; charge privileges at participating services activities while members are deployed to any of the Air Force’s worldwide locations; 24-hour toll-free account information at any of the Air Force’s worldwide locations; revolving credit (when or if necessary); choice of five payment methods; credit history establishment; on-line authentications for charge transactions; and customer access to a wide variety of special programs such as travel discounts, specialized products and services, and rewards programs to include cash back or a frequent flyer program for any domestic airline with no blackout period (fee). Also, with the club membership card, members have the option of making minimum payments on their accounts and paying the remaining balances over time at a low, competitive interest rate.

Question 3: Can the Air Force club membership card be used by members to purchase goods and services in other services business activities?

Answer: Yes. Club members may use their club membership card to make credit purchases in all services business activities participating in the program. The MasterCard may be used anywhere MasterCard is accepted. The Proprietary card may only be used at services-operated activities that accept the card.

Question 4: What happens when an eligible applicant doesn’t qualify for credit because of previous credit problems?

Answer: Club membership eligibility is determined by the Air Force — not the bank. All applicants approved by the club are issued a club membership card. No one is ever denied membership by the bank. In this case, with local commander approval, the bank will issue the member a Proprietary club membership card with a low credit line.

Question 5: May I continue to pay my club bill to the club directly?

Answer: Yes. Members can avoid late fees and finance charges by timely payment of their account. For your convenience, Chase Bank has provided five ways. The first three are the fastest which augment the last two more conventional methods. There is a monthly minimum payment of 2.0 percent of the outstanding balance printed on the statement, or current late fees + current over limit fees + current finance charges + 1 percent of the balance, which ever is greater. All accounts have a 25-day grace period.

Pay over the Internet. A member can enroll on the internet at http://

http://www.Chase.com to make payments and also to view online statements and much more. If the member needs help enrolling, they should contact Card Member Services at (800) 759-0294. If overseas: use appropriate Universal International Free Number (UIFN) or collect number at (302) 594-8200.

Pay over the Phone. A member can call customer service 24 hours a day to pay over the phone: (800) 759-0294. If overseas: use appropriate UIFN. Members will be asked to provide the bank their checking account routing number located on bottom left of check.

Autopay Program. The minimum monthly payment, a fixed amount or payment in full may be made by automatic, pre-authorized debit from a card member’s bank account with most banks. Requests to establish autopay must be submitted by the card member in writing. This is an alternative to an allotment. Refer all inquiries to CMS at (800) 759-0294. If overseas: use appropriate UIFN or collect number at (302) 594-8200.

Pay by Mail. The card member may return his/her payment via regular mail (at least one week prior to due date, two weeks for overseas) using the enclosed payment return envelope.

Pay at your Military Installation. Installation club cashiers’ cages accept member payments. All member payments should be keyed into Club Works upon receipt, or no later than the end of the day to ensure timely posting to the member’s account. Payments keyed into Club Works by 5:45 p.m. Eastern Standard Time will be posted to the member’s account that same night. (If after 5:45 p.m. Friday, will post Monday night.)

For more information on these or other questions, call the 27th Services Squadron at 784-2115.